Terms and Conditions

1. Definitions

"Service" means the quietQ web application, APIs, and related functionality provided by quietQ. "Customer Data" means all content and data submitted to or generated in the Service by or on behalf of Customer, including user profile information, organization and workspace data, questions, comments, assignments, tags, accepted answers, notifications, and account settings. "Organization" means the legal entity or group workspace created in the Service by or on behalf of Customer. "Authorized Users" means users invited, provisioned, or otherwise permitted by Customer to access the Service under Customer's account.

2. Eligibility and Authority

You must be legally capable of entering into contracts to use the Service. You may use the Service only in compliance with these Terms and applicable law. You are responsible for ensuring each authorized user within your organization complies with these Terms, and for activity under your account whether such activity is authorized by you or not. The Service is primarily designed for business (B2B) use. If you qualify as a consumer under mandatory consumer-protection law, your non-waivable statutory rights apply and prevail over conflicting provisions of these Terms.

3. Account Registration and Security

To use quietQ, users may be required to register and complete profile details such as first name, last name, email address, and organization identifier. You are responsible for safeguarding account credentials and access mechanisms and for all actions performed under your account. You must promptly notify quietQ at hello@quietq.com of unauthorized access or suspected security incidents. quietQ is not responsible for loss or damage resulting from compromised credentials, except to the extent caused by quietQ's own security breach or violation of applicable law.

4. Customer Data and Ownership

As between the parties, Customer retains all rights, title, and interest in and to Customer Data. You grant quietQ a limited, non-exclusive, worldwide right to process Customer Data solely to provide, maintain, secure, and improve the Service; enforce these Terms; and comply with applicable legal obligations. Customer represents and warrants that it has all necessary rights, notices, consents, and legal bases to collect and submit Customer Data to the Service, including an appropriate legal basis under applicable privacy law (including GDPR Article 6 where applicable). quietQ does not assume responsibility for unlawful, inaccurate, or infringing Customer Data uploaded or processed by Customer or Authorized Users.

5. Acceptable Use

You agree not to:

• use the Service for unlawful, fraudulent, or harmful activity;
• upload malware, malicious code, or content intended to disrupt systems;
• attempt unauthorized access to other accounts, organizations, or infrastructure;
• interfere with Service integrity, performance, or availability;
• reverse engineer or attempt to derive source code except where legally permitted;
• use the Service to infringe intellectual property or privacy rights;
• perform automated scraping, harvesting, or extraction without written approval;
• use Customer Data or Service outputs to train AI/ML models without authorization;
• perform automated mass content generation intended to spam or abuse the Service;
• circumvent documented API, rate-limit, quota, or fair-use controls;
• use the Service in a way that violates professional rules or legal obligations applicable to regulated or sensitive data categories.

quietQ may apply proportionate technical and operational measures to detect, prevent, and mitigate abuse, including throttling, temporary blocking, suspension, or content removal where legally permitted.

6. Collaboration Features

The Service enables collaborative workflows including organizations, spaces, invitations, role-based access, question assignment, commenting, answer acceptance, archive actions, and read-state tracking. You are responsible for configuring access rights, role assignments, and internal governance policies consistent with your obligations to users and third parties. quietQ is not liable for losses, unauthorized access, or disclosure resulting from Customer-controlled permission, role, or configuration settings.

7. Consent Records

quietQ may record acceptance of Terms and Privacy Policy, including version, timestamp, and available technical context (for example, IP address and user-agent metadata). These records are maintained for legal and compliance purposes and are generally retained for up to five (5) years, unless a longer period is required by law.

8. Service Availability

quietQ will use commercially reasonable efforts to provide reliable Service availability, but does not guarantee uninterrupted operation or 100% uptime. The Service may experience interruptions due to maintenance, updates, third-party platform dependencies, emergency security actions, or circumstances beyond quietQ's reasonable control. Any service level commitments (if offered) apply only to paid plans under a separate SLA or commercial agreement. quietQ may temporarily suspend access where necessary to protect security, integrity, or legal compliance. quietQ may schedule planned maintenance windows and will use reasonable efforts to provide prior notice for material maintenance events. Unless separately agreed in writing, any uptime percentage (including indicative targets such as 99.5%) is a non-binding objective and does not create automatic service credits.

9. Third-Party Infrastructure and Processors

quietQ uses third-party providers to operate the Service, including Neon (database hosting), Render (API/server hosting), and Vercel (web application hosting). Use of these providers is subject to their operational and security frameworks. quietQ remains responsible for its contractual obligations under these Terms. quietQ may update subprocessors or infrastructure providers from time to time and will provide notice of material changes by reasonable means. A current subprocessor list is available upon request at hello@quietq.com.

10. Paid Plans and Billing

If paid subscriptions are offered, pricing, billing cycles, seat/space limits, renewal terms, and cancellation rules are defined in your applicable order, checkout flow, or subscription settings. Fees are non-refundable except where required by law or explicitly stated in writing. Customer is responsible for all applicable taxes, duties, levies, and VAT (excluding taxes on quietQ's net income), including VAT charged based on Customer location where applicable. quietQ may change pricing upon prior notice, with revised pricing effective at the next renewal term unless otherwise required by law or contract. If payment is overdue, quietQ may suspend paid features or terminate access after reasonable notice.

11. Suspension and Termination

quietQ may suspend or terminate access for material breach, legal necessity, security threats, fraud, non-payment, or abuse of the Service. Upon termination, your right to use the Service ends. Subject to applicable law and technical constraints, Customer may request export of Customer Data before account deletion. Unless longer retention is required by law or agreed in writing, primary production Customer Data is deleted within sixty (60) days after effective termination, while residual backup copies may persist for up to ninety (90) days before automatic overwrite. quietQ may retain minimal security, audit, and legal compliance logs beyond deletion where required for fraud prevention, incident response, or legal obligations.

12. Intellectual Property

quietQ and its licensors retain all rights in the Service, software, documentation, branding, and related intellectual property, excluding Customer Data. No rights are granted except as expressly set out in these Terms.

13. Disclaimers and Warranty Limitations

Except as expressly provided, the Service is offered "as is" and "as available." quietQ disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability, to the fullest extent permitted by law. quietQ does not provide legal, tax, accounting, HR, or other regulated professional advice through the Service.

14. Limitation of Liability

To the maximum extent permitted by law, quietQ will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, or data. quietQ's aggregate liability under these Terms will not exceed the amount paid by Customer to quietQ for the Service in the twelve (12) months preceding the event giving rise to liability. Nothing in these Terms excludes or limits liability where such exclusion is prohibited under mandatory law, including liability for willful misconduct, fraud, or gross negligence.

15. Data Processing Agreement (DPA)

If and to the extent required by applicable data protection law, the parties will enter into a Data Processing Agreement that governs processing of personal data on Customer's behalf. Where a signed DPA conflicts with these Terms on data protection topics, the DPA prevails for those topics. quietQ's standard DPA template is available upon request at hello@quietq.com and may be signed electronically or by mutually accepted written execution method.

16. Data Retention, Deletion, and Backups

quietQ applies retention and deletion controls consistent with service operation, compliance, and security obligations. Customer may request deletion or anonymization where applicable by contacting hello@quietq.com. Unless stricter terms are agreed in writing, primary production records are generally deleted within thirty (30) to sixty (60) days after a valid deletion trigger, and backup systems are deleted or overwritten within up to ninety (90) days according to quietQ's backup lifecycle.

17. Customer Data Export

Subject to plan limits, technical constraints, and applicable law, Customer may request export of Customer Data in a commonly used format (for example CSV, JSON, or other available export methods) before account closure or within a reasonable period after termination. quietQ will use commercially reasonable efforts to fulfill export requests within thirty (30) days, subject to identity verification, security controls, and reasonable rate-limit protections.

18. Support Policy and Beta Features

quietQ provides support channels and response targets based on the applicable plan. Unless otherwise agreed in writing, support timelines are targets, not guarantees. From time to time, quietQ may offer beta, preview, or experimental features on an "as is" basis, with limited or no support, and may modify or discontinue such features at any time. Unless otherwise agreed in writing, support is provided in English.

19. Copyright Complaints and Takedown

If you believe content in the Service infringes your copyright or other intellectual property rights, send a written notice to hello@quietq.com with sufficient detail to identify the claimant, the allegedly infringing content, and the legal basis of the complaint. quietQ will review notices and may remove or restrict access to content where appropriate under applicable law.

20. Indemnification

You agree to indemnify and hold harmless quietQ from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Service, unlawful conduct, or breach of these Terms.

21. Governing Law, Venue, and Language

These Terms are governed by the laws of the Republic of Slovenia, excluding conflict-of-law rules. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Trbovlje, Slovenia, unless mandatory law requires otherwise. Before initiating formal proceedings, each party agrees to first seek an amicable resolution through good-faith written notice and discussion. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. These Terms are drafted in English; in case of conflict between translations, the English version prevails.

22. Changes to Terms

quietQ may update these Terms from time to time. Material changes will be communicated through the Service, by email, or by other reasonable means. Continued use after the effective date of updated Terms constitutes acceptance of the revised Terms. If you do not agree to a material update, you must stop using the Service and may request account closure according to applicable law and contract terms.

23. Contact

For legal notices or questions regarding these Terms, contact: hello@quietq.com.